FREE in store & curb side pick up & FREE local delivery. Restrictions may apply.

RETURN POLICIY

HOT MESS STATION RETURN POLICY

We know that not every purchase will work & returns are sometimes needed. After reviewing the return policy below, you can proceed with your return by contacting to store within 48 hours of receiving your purchase to notify us of the issue. If you have any questions, please contact us via email at hotmessboutique@yahoo.com or by phone at 405-464-1765.

 

All items must be returned to us in their original condition with all original tags still attached. Unworn, unwashed, unaltered, & smoke and perfume free condition with no makeup or deodorant stains.

 

Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.

 - Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes).

  • We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

 

We’re flexible! Whether you bought your item online or in store, you can ship the return to us or bring it into our storefront. See more info below: 

 

Shipped returns postmarked within 21 days of date received* or date purchased** are eligible for store credit only.

Once delivered to our headquarters, returns will be processed within 5-10 business days. The store credit will be sent via a gift card to the email address provided at checkout when order was placed.

 

In Store returns made within 21 days from date received* or date purchased** are eligible for store credit only. The store credit will be issued via a gift card.

 

After 21 days, we are unable to accept returns on any purchases (online or in store).

*this is in reference to orders placed online - we will go off of the delivery date shown in the USPS tracking information

**this is in reference to in store purchases - we will go off of the date printed on the receipt.

When shipping returns back to us, we strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.

The following items are FINAL SALE:

  • Cosmetics
  • Jewelry
  • Belts
  • Swimwear
  • Sunglasses/Eyewear
  • Bodysuits + Bralettes
  • Home + Gift items
  • Gift Cards
  • Sale Items
  • Items purchased with a discount code/temporary sale of 30% off or more

Damaged/Defective Items or Incorrect Orders: Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!

    • Damages must be reported to us prior to wearing the garment. Tags must still be attached.
    • All reports must be made within 3 days of receiving your order or it will not be accepted.
    • Please contact us immediately at customerservice@stellaraes.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.

Exchanges: We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

 

Holiday Return Policy: All purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th. Holiday returns will be for store credit only and must be in compliance with our return policy (see final sale items above).

 

Price Adjustments: We are unable to offer price adjustments for temporary promotions/discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount is applied to the order total prior to completing order.

 

Please mail returns to:

 Hot Mess Station
120 N Rock Island Ave.
El Reno, OK 73036

 

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT HOTMESSBOUTIQUE@YAHOO.COM!

THANK YOU!